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Text 10269, 43 rader
Skriven 2013-09-19 03:07:57 av Ulrich Schroeter (2:244/1120)
  Kommentar till text 10264 av Michiel van der Vlist (2:280/5555)
Ärende: FidoNews 30:37 [02/06]: General Articles
================================================
Hi Michiel,

Monday September 16 2013 00:36, you wrote to me:

 MV> Hello Ulrich,
 MV> On Monday September 16 2013 00:11, FidoNews Robot wrote to All:
 FR>>      The Guide to Unhappiness, or Communication Problems
 FR>>                Ulrich Schroeter, 2:244/1120
 MV> Great article Uli, keep up the good work!

thnx :)

with over 30 years of also enduser support I'll have a lot of
funny stories :) ... the latest one found its way into fidonews =:)

one more ?
ok ... here it goes ...

FoIP point cannot connect to my system ... so I've started phone support
as also remote session was impossible ... I had to talk the user thru
the analysis methods ...
first - open dos box, enter: ping ambrosia60.dd-dns.de ...
host not found
mhh ...
ok, ping www.stern.de
host not found
mhh ...
after 30 min's of further investigations ... and asking what the user is typing
char by char I've discovered that the user continously entered
  ping www.*.de

   =:D

the final result was, that the hardware WLAN switch at the notebook was set OFF
:-P


 MV> Cheers, Michiel

regards, uli   ;-)

---
 * Origin: AMBROSIA - Frankfurt/Main - Germany (2:244/1120)