Text 192, 40 rader
Skriven 2005-06-01 15:27:12 av Tony Ingenoso (1:379/45)
    Kommentar till text 191 av Adam Flinton (1:379/45)
Ärende: Re: UK gov 2 OSS...
===========================
From: "Tony Ingenoso" <admin@spamcop.net>

"Adam Flinton" <adam@NOSPAM_softfab.com> wrote in message
news:429d7a82@w3.nls.net...
> Tony Ingenoso wrote:
> > Bits don't rot.
>
> Indeed but support agreements do.
>
> & if the product is proprietary...no possibility of further fixes....but
> if the product is OSS.....

You'll get about the same level of "support".

Have you seen how the Linux kernel group treats bug reports by people not in
"the club"?  Might as well be talking to a wall.  The process is about the same
as MS too - first, distain for suggesting there may be a bug, then blame the
user, then blame the hardware, then blame your configuration, then suggest a
bunch of irrelevant config twiddles, etc...

Want support from a distro vendor?  Oh, now its no longer "free" - have your CC
whipped out and ready.

Free is free until you need support, then its no longer free.  If you built a
non-stock distro kernel and want support on that you're going to pay through
the nose for it.

If you've got a real problem, will a Linux distro vendor darken the skies with
developers sent on-site?  If they will, it ain't gonna be for free I assure you
of that.

If you want to keep running an old version of Windows and are willing to cough
up the support bucks to have MS maintain your own source tree, I'm sure MS
would oblige.  IBM certainly does.  There's a lot of customer specific support
trees for defunct products that customers want to keep running.

Public support dates aren't related to anything you contract for seperately.

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