Text 16963, 315 rader
Skriven 2007-02-27 22:02:48 av Rich Gauszka (1:379/45)
Kommentar till text 16961 av Rich (1:379/45)
Ärende: Re: Adobe 8 Activation nightmare
=========================================
From: Rich Gauszka <gauszka@-nospam-hotmail.com>
or you have the idiocy with Microsoft's PlaysForSure certification. DRM is
currently a mess with various corporate entities in a power struggle for
control of a market without care of how it affects (screws) the consumer. The
average consumer I know either by facial expression or vocally expresses a
dissatisfaction with the current state of affairs
http://www.mobilemag.com/content/100/337/C11865/
While it still appears to be true that PlaysForSure content won't work on a
Zune, the reverse is completely hunky doory. You can seemingly drag songs from
the Zune Marketplace onto any PlaysForSure device, like offerings from Rio and
Creative.
Rich wrote:
> I don't see average consumers misusing the term. I see strongly
> opinionated and technical folks like those that would have their own
> blog or would post to a public forum. This isn't a consumer topic
> beyond that some folks are trying to make it one. That isn't to say
> there aren't real issues with interoperability and longevity such as you
> read about lately with itunes. This is just a single application of
> DRM. The same aspects that are an issue for this application are not
> issues for the application of DRM to your medical records or sensitive
> corporate documents.
>
> Rich
>
>
> "Rich Gauszka" <gauszka@-nospam-hotmail.com
> <mailto:gauszka@-nospam-hotmail.com>> wrote in message
> news:45e4e27a$1@w3.nls.net...
> I don't disagree. The notable constant though is that people are
> including DRM in their complaints just because they can. If DRM was as
> beneficial for consumers as the industry propagandists spout I highly
> doubt you'd see this trend.
>
>
> Rich wrote:
> > It's not just DRM and this, it's DRM and anything people want to
> > complain about that can be stretched to garner more support.
> Broadly I
> > see it used for anything that restricts access, copying, or
> similar. I
> > think people believe they will get more sympathy for their
> position from
> > a certain audience if they apply the term DRM than if they are
> honest.
> >
> > Rich
> >
> >
> > "Rich Gauszka" <gauszka@-nospam-hotmail.com
> <mailto:gauszka@-nospam-hotmail.com>
> > <mailto:gauszka@-nospam-hotmail.com>> wrote in message
> > news:45e4b899@w3.nls.net...
> > I understand the point you are making. Unfortunately, like it
> or not,
> > DRM and Activation are starting to be used interchangeably in
> everyday
> > use ( as in the Infoworld Gripeline blog )
> >
> >
> > Rich wrote:
> > > This is neither a content nor a service which is one
> reason I
> > > questioned the use of DRM. I think the new subject is
> appropriate.
> > >
> > > Rich
> > >
> > >
> > > "Rich Gauszka" <gauszka@-nospam-hotmail.com
> <mailto:gauszka@-nospam-hotmail.com>
> > <mailto:gauszka@-nospam-hotmail.com>
> > > <mailto:gauszka@-nospam-hotmail.com>> wrote in message
> > > news:45e4b05e$1@w3.nls.net...
> > > It's an inane activation scheme. From Microsoft's own
> > definition one
> > > could make the case that Adobe's activation is a content
> > owner setting
> > > the business rules of a file ( a program in this case
> ). Most
> > would use
> > > 'activation' for clarity in this context - so Subject
> changed
> > >
> > > http://www.microsoft.com/security/glossary.mspx#d
> > >
> > > digital rights management (DRM)
> > >
> > > Any technology used to protect the interests of owners of
> > content and
> > > services (such as copyright owners). Typically, authorized
> > > recipients or
> > > users must acquire a license in order to consume the
> protected
> > > material—files, music, movies—according to the rights or
> > business rules
> > > set by the content owner.
> > >
> > >
> > > Rich wrote:
> > > > What does this have to do with DRM? Or do you
> use DRM for
> > > everything
> > > > from actual DRM to encrypted email to password
> protected ZIP
> > > files to
> > > > SSL/TLS?
> > > >
> > > > Rich
> > > >
> > > >
> > > > "Rich Gauszka" <gauszka@dontspamhotmail.com
> <mailto:gauszka@dontspamhotmail.com>
> > <mailto:gauszka@dontspamhotmail.com>
> > > <mailto:gauszka@dontspamhotmail.com>
> > > > <mailto:gauszka@dontspamhotmail.com>> wrote in
> message
> > > > news:45e4792a$1@w3.nls.net...
> > > > Adobe - If you use a disk defragger the
> activation doesn't
> > > like it?
> > > >
> > > >
> > >
> >
> http://weblog.infoworld.com/gripeline/archives/2007/02/acrobat_activat.ht
ml
> > > > when it comes to stupid IT designs as far as the
> > activation
> > > issues I
> > > > encountered with Adobe. I upgraded from Acrobat
> 7.0 to
> > 8.0,
> > > because the
> > > > demos and features looked great. After
> installing it,
> > I didn't
> > > > really use it
> > > > for a few months. Then I went to use it and it
> said it
> > was not
> > > > activated."
> > > >
> > > >
> > > > When the reader went to the menu, he was puzzled to
> > see both the
> > > > "Activate'
> > > > and "Deactivate' buttons turned off. "Seems
> stupid --
> > > shouldn't one
> > > > always
> > > > be highlighted?" the reader wondered. "After
> calling in,
> > > Adobe told
> > > > me to
> > > > run the repair function. I did, and it worked
> for one day,
> > > and then
> > > > it was
> > > > deactivated again and both buttons were off
> again. I
> > called again
> > > > and waited
> > > > on hold forever to be told to uninstall and
> reinstall.
> > So I
> > > > uninstalled and
> > > > it deactivated. I went to reinstall and it said
> I did
> > not have an
> > > > original
> > > > product to upgrade from. Wow, like I'm supposed to
> > keep all
> > > > hundred-plus key
> > > > codes I've ever had from Adobe. So after about
> 3 more
> > people
> > > and a
> > > > lot more
> > > > time on the phone I got around the installation and
> > activated
> > > again
> > > > with a
> > > > temp key. Then within hours it deactivated again."
> > > >
> > > >
> > > > The reader then entered a support nightmare
> from which
> > he is
> > > yet to
> > > > awaken.
> > > > For weeks on end, tech after tech would tell him to
> > run the
> > > repair
> > > > function
> > > > and reinstall. When that wouldn't work, the techs
> > would begin
> > > > speculating as
> > > > to what changes he should make to him computer to
> > placate the
> > > > activation
> > > > gods. "Gee, the guy would say, why do you need to
> > mirror your
> > > hard
> > > > drive?"
> > > > the reader wrote. "Then they send me to another and
> > the guy says,
> > > > gee, if
> > > > you upgrade or restore your drive, or change your
> > > configuration, or
> > > > backup
> > > > to Ghost, or use a RAID array, or use a disk
> > defragger, the
> > > activation
> > > > doesn't like it. Then they start asking why I
> need to
> > do these
> > > > things, which
> > > > is none of their business."
> > > >
> > > >
> > > > Some of the Adobe techs mentioned that what the
> reader
> > really
> > > needed
> > > > to fix
> > > > the activation problem was "Patch 2.70."
> > Unfortunately, it seems
> > > > Patch 2.70
> > > > is not provided to just any old Acrobat
> customer, and the
> > > reader had to
> > > > supplicate his way up the support ladder to find
> > someone who
> > > could
> > > > authorize
> > > > sending it to him. "I finally get to the right
> guy and
> > he asks me
> > > > why I need
> > > > it and why I can't stop mirroring and
> defragging and
> > using Ghost.
> > > > Finally he
> > > > says he'll escalate the issue and I'll have an
> e-mail
> > in 24
> > > hours.
> > > > Next day
> > > > there's no e-mail so I call back. It was never
> > escalated and
> > > I have
> > > > to start
> > > > the process of filing to get the patch all over
> again."
> > > >
> > > >
> > > > The reader is a stubborn man, though, and he
> > eventually prevailed
> > > > upon Adobe
> > > > to send him Patch 2.70. It didn't help. Several
> more
> > weeks of
> > > > escalations to
> > > > supervisors and higher levels of Adobe support have
> > followed,
> > > without
> > > > success. Last week Adobe promised to send him a
> copy
> > of Acrobat -
> > > > presumably
> > > > the corporate version - that would get around
> the problem.
> > > But at last
> > > > report it still hasn't shown, so the reader's
> copy of
> > Acrobat
> > > 8 remains
> > > > deactivated.
> > > >
> > > >
> > > > "The amount of time, support, and money that
> Adobe and
> > I have
> > > wasted
> > > > on this
> > > > is crazy," the reader wrote. "I understand
> protecting your
> > > product, but
> > > > these people have gone way overboard with this
> > activation that's
> > > > tied so
> > > > closely to the hardware that you can't do anything
> > that doesn't
> > > > upset it.
> > > > Many people back up, restore, defrag and mirror
> disks and
> > > many more
> > > > will do
> > > > so as the prices come down. I think Adobe needs to
> > clean some
> > > > management
> > > > house, toss out this stupid activation process, and
> > get something
> > > > that works
> > > > instead of the runaround."
> > > >
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