Text 17868, 44 rader
Skriven 2007-05-13 14:05:38 av Rich Gauszka (1:379/45)
Ärende: Vista problems? - just generate 500 user reports
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From: "Rich Gauszka" <gauszka@dontspamhotmail.com>

"The drivers are out there." ? sequel to the X-files?

http://www.windowsitpro.com/mobile/Article.cfm?ArticleID=96022&News=1

In addition, Microsoft has added instrumentation to Vista so that customers can
provide the company with feedback if something goes wrong. Thanks to this
feedback, the company is making fixes at an unprecedented rate. More
importantly, Microsoft is identifying the device driver incompatibilities that
are causing the most problems and fixing those first. Of the remaining 4
percent of incompatible devices, or about 70,000 devices, 4,000 of them account
for about 80 percent of the problems. "This is our bogey list right now,"
Wascha told me in a recent briefing. "So we're on the phone with vendors,
flying out to meet with them, and getting these issues addressed. Once that's
done, we'll do it all again."

So what's the criterion for getting a device to work in Vista? Wascha told me
that Microsoft will fix or create drivers for any device that generates 500 or
more user reports. "We have legions of engineers dedicated to this one
purpose," Wascha said. "And we will continue to churn through that list." The
only exception, of course, is drivers for devices that are no longer sold
because the company that made them went out of business. "Unfortunately, the
answer there is that it will never work," Wascha said.

Microsoft is caught in a catch-22 in some ways. Customers want the company to
be innovative, but often don't like the side effects of that innovation. For
example, Microsoft changed the graphics architecture in Vista to make it more
visually exciting, but then some users complained that their video cards were
no longer compatible. "Some people have had a less than stellar experiences
with graphics cards," Wascha admitted. "This is a tiny minority of users.
Unfortunately, it's been a vocal minority." Wascha wouldn't name the main
culprit, but in my experience, NVIDIA's graphics cards have lagged behind
ATI's, although the gap appears to have shrunk in recent days.

And what about those high-profile problems that the bloggers are grousing
about? According to Wascha, those problems have never shown up in Vista's
instrumentation. That's right: These bloggers actually opted out of Microsoft's
feedback program. And when the fixed drivers do become available, you never see
follow-up posts crediting Microsoft for fixing the problems. "We sit here and
wrack our brains," Wascha said. "The drivers are out there."

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