Text 2160, 141 rader
Skriven 2005-01-26 06:15:36 av Geo (1:379/45)
   Kommentar till text 2129 av Antti Kurenniemi (1:379/45)
Ärende: Re: The Thinkpad Blues
==============================
From: "Geo" <georger@nls.net>

Go into services and turn off (stop and set to manual) most of the IBM
services, that will stop a lot of the software crap.

there is a button on the bottom of the monitor to wake up bluetooth.

I miss the windows key too.

Geo.

"Antti Kurenniemi" <antti@anttik.com> wrote in message
news:41f4e51d@w3.nls.net...
> Hola!
>
>
> For what it's worth, after about a week with my new thinkpad T42 I am not
> impressed in anything except the mechanical feeling of this machine, and
> probably would not buy another one. The IBM provided software is just crap
> (and there's a LOT of it by default!), and their service just plain sucks
> here. I'm having trouble getting the BlueTooth to wake up (hint hint:
candy
> for anyone who knows how it's done) and I haven't been able to get anyone
on
> the phone who has any clue.
>
> And I HATE that they don't put the Windows -key on the keyboard! I didn't
> realize that at first, but that alone would most likely have prevented me
> from buying this computer; I've grown to use it so much that it actually
> took me a while to figure out how to turn the system off with the mouse
<g>.
>
>
> Antti Kurenniemi
>
> "Frank Haber" <frhaber@N0SPMrcn.com> wrote in message
> news:41e6a88f$1@w3.nls.net...
> >A little story of "overnight IBM service," heavily edited, on why IBM
maybe
> > didn't make much money in the PC business.
> >
> > A good client gives me his son's new T42, and asks me to check it out,
set
> > it
> > up, and beat on it for a while.  A privilege, right?  It's a great
> > machine,
> > and besides how can I turn down a guy who lets me borrow a vacation home
> > and
> > swim in his pool, as well as giving me money?
> >
> > A day into my gleeful fiddling, the wireless mini-PCI fails.  No prob,
> > right?
> > It's brand new - send me a new one, IBM.  Problem one - dad has sat on
the
> > unopened box for 34 days.  Blue's guidelines are "full replacement up to
> > 30
> > days."  34 doesn't cut it, but please see our Ombudsman department
> > (Customer
> > Advocates).  That's cute, say I, they have someone on my side.  Prob is,
> > they
> > don't have another of this T42 variant 4011 out of 5666 choices in the
> > pipeline.  Back to level one service.
> >
> > I draw a lady (in Atlanta, thank goodness) who insists that I undo SP2
ON
> > THE
> > PHONE, then won't escalate until I do a NUKE REINSTALL from the service
> > partition.  Since the (standard Intel B/G) mini-PCI isn't even seen by
the
> > DOS
> > diagnostics, that doesn't help, as I expected.  But the idiot has just
> > required that I undo a day's work, so replace is now roughly equal to
> > repair,
> > in my eyes.  I pursue both paths.
> >
> > Of course, the son has law and grad school apps and job stuff that
> > requires a
> > laptop NOW.  I gussy up his antique 266 with 96MB of RAM, and that
problem
> > gets a Band-Aid.
> >
> > It's now 48 hours later, and IBM has decided I *must* return the machine
> > to KY
> > for repair.  Waitaminit, says I.  I've found disassembly directions for
> > the
> > casing on IBM's site, and I ask for the part.  "Sorry," level 2 says,
"Our
> > guidelines for the 15" model prohibit customer installation for that
> > part."
> > OK, we ship.
> >
> > I meekly ask, "Are we sure they have the part?"  Level 2 says, "We have
no
> > way
> > of knowing that, sir, but it's a monster facility, right at the airport,
> > and
> > I'm sure...."  Yeah, yeah.
> >
> > OK,  say I, give me the address and I'll overnight it in your original
> > packing.  "Oh, no," say they, "you must wait for our standard, pre-paid,
> > pre-addressed all-leather return packaging, and ship in that.  That's
how
> > we
> > do it."  I'm wise now, and ask whether they can send this magic box to
me,
> > instead of to the owner across town.  Nope, of course.  I make
> > arrangements to
> > return the machine.  The owner gets the box and ships.
> >
> > Two days later, he gets a call from the repair site.  "I'm sorry, sir -
we
> > don't have the part.  It comes from China, and we don't have an arrival
> > date
> > for the next batch.  I'm giving you over to our Customer Advocacy
> > Department."
> > Now, of course, we meet their guidelines.  They scrounge.
> >
> > Three days after this, they find a machine.  At this point, neither the
> > owner
> > nor I cares whether it's a refurb, but it appears new when it arrives.
> > Everything works, and I deliver a set-up and well thrashed machine 13
days
> > after this all begins.
> >
> > There's more, but my fingers are tired.  Everyone at IBM was just
stellar,
> > except for the first (Ms. Format) support person.  They just had a book
to
> > go
> > by.  Sigh.
> >
> >
> > --
> >
> > -Frank
> >
>
>

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