Text 22922, 65 rader
Skriven 2006-09-28 20:56:16 av Ross Cassell (1:123/456)
  Kommentar till text 22918 av John Hull (1:123/789.0)
Ärende: Pat Buchanan
====================
Hello John!

28 Sep 06 20:48, you wrote to Gary Braswell:

 GB>> Like I said, people are interested in price, not customer
 GB>> service.

 JH> Not true, at least not entirely.  I'm interested in saving every
 JH> dollar I can, whatever I'm buying.  But I do not tolerate poor
 JH> customer service.  I've spent too much time on the receiving end of
 JH> that area to put up with slipshod service, rudeness, etc.  I figure if
 JH> they pay somebody to be a customer service rep then they had better do
 JH> their job properly or the management will hear about it.

and being in that industry..

I wish all customers would also treat us like we are humans with families and
the same everyday concerns that they have.

Its easier to notice poor customer service, customers often fail to realize how
poorly they treat us, even when poor customer service is absent.

Have you ever seen a clean Walmart, or a clean any store?

The employees arent disheveling the shelves, leaving merchandise in the wrong
spots, slinging items on the floor, openning packages, poking their fingers
into the meat.

For reasons that both make sense and dont make sense, many retailers dont keep
the abundancy of help roaming the sales floor or working the registers, like
they used to. What doesnt make sense, is to have fewer employees can impact
sales, the more customers you can service and please, the better your sales and
profits are. What makes sense is, that payroll is a businesses largest and most
controllable expense, if you arent doing the customer traffic, you are pissing
away your profits on payroll.

I work for a retailer that has cut its payroll and the kick is, we are expected
to do the same or more, with less help on duty at any given time.

Picture an Office Depot Store, where at any given time:

You have:

One Manager on duty
One Cashier
One Person running the copy center
One person in technology
One person running furniture and supplies

That formula gets diluted the first hour of the day, or if anyone of those
people is a fulltimer, they get a hour lunch, or when it gets busy when the
person running either supplies or technology has to step up front to run a
register. I hear Staples is even worse!

So picture that, all I have to do is be waiting on someone else, and another
customer has to only be impatient. Poof poor customer service.

==
Ross
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... You do not strengthen the weak by weakening the strong.
--- GoldED+/W32 1.1.5-30413
 * Origin: The Eastern Star - Spartanburg, SC USA (1:123/456)