Text 46258, 57 rader
Skriven 2008-05-29 07:27:42 av Jeff Guerdat (1:124/311)
     Kommentar till en text av Holger Granholm
Ärende: Re: Symantec & XP SP3
=============================
Holger Granholm wrote:
> In a message dated 05-27-08, Alan Zisman said to All:
> 
> AZ>Apparently, Symantec is recommending that users disable their
> AZ>security software prior to installing SP3:
> 
> Isn't that more or less a rule?  At least it's a very good advice.

FWIW, my scan showed no left over registry keys so it's only specific 
products that seem to need any action.  Here's the quote from Symantec:

After a lot of testing, we’ve reproduced a number of different cases 
where applying the XP SP3 upgrade adds additional registry keys within 
already existing Symantec registry keys. The Symantec keys affected vary 
from machine to machine and the effects of these added keys vary as 
well. We are still trying to understand why the upgrade is adding these 
keys. We have determined that the SymProtect feature is involved, though 
this issue is not exclusive to Symantec customers. We’ve seen reports 
from various users who are not running Symantec products.

To help prevent this issue from occurring, you should disable SymProtect 
prior to installing the Windows XP SP3 upgrade.

     * This setting, in Norton Internet Security 2008 and Norton 
AntiVirus 2008, can be found within the Options page as “Turn on 
protection for Norton products.ö In this case you should uncheck the box 
prior to the upgrade. After the upgrade is complete, please remember to 
re-enable this feature.
       .
     * For Norton SystemWorks 2008 you have to go to the Advanced 
Options UI that is under Settings. Next, click on "Norton SystemWorks 
Options" and select the General tab. Lastly, uncheck the box that says, 
"Turn on protection for my Symantec productö.
       .
     * For Norton SystemWorks 2008 Premier you can use either the 
previous instructions or the Norton AntiVirus instructions.
       .
     * For Norton 360, disable the "SymProtect Tamper Protection" quick 
control within the settings page.

.
For those who have already applied the upgrade and are running into 
problems, we’re working on a stand-alone tool that would delete the 
extraneous registry keys.

-Reese Anschultz
Sr. SQA Manager
Symantec Corporation


-- 
Jeff Guerdat

Is it any wonder that we have a show called "Are You Smarter Than A 5th
Grader" and a President who isn't?         Alan Shore in "Boston Legal"
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