Text 55069, 105 rader
Skriven 2009-05-19 18:02:00 av ED VANCE (1:123/140)
     Kommentar till en text av ROSS CASSELL
Ärende: A Question.
===================
RC>Hello ED!

RC>18 May 09 22:30, you wrote to ALL:

RC> EV> I have helped him one other time when he asked for help, but that time
RC> EV> his computer didn't act like it had a Virus.
RC> EV> I believe his computer has a Virus that is calling the Adobe Reader
RC> EV> 9.0 to start up whenever an execuable file is called.
RC> EV> Adobe Reader then pops up an error message that it can't read the
RC> EV> *.exe file.
RC> EV> My brothers computer is a Acer Notebook with Vista Home Basic SP1 on
RC> EV> it.

RC> EV> I have been able to get Malwarebytes AntiMalware program to run by
RC> EV> pressing Start - Run - and going to the executable by Browseing to the
RC> EV> location that the Malwarebytes file is in and Running it that way.

RC> EV> Besides the Adobe Reader popping up all the time, most all of his
RC> EV> Desktop Shortcut Icons have been changed to icons with the Adobe
RC> EV> symbol in them.

RC> EV> Can someone offer any help?

RC>Shameless plug...

RC>Take it to Office Depot, they (we) can fix it for $150 ($200 if you want the
RC>to add McAfee)

RC>You can expect to pay between $99 and $200 to have it professionally repaire

Thanks Ross,

I am going to try to fix it here altho I am a OD customer at times.

All the help I can get to eliminate the Adobe Reader from starting up
everytime an Executable Program is called for is much appreciated.

RC>Option #1:

RC>Create an Ultimate Boot CD http://ubcd4win.com, boot the laptop up with this
RC>and run the various security tools from the UBCD environ. You can also do th
RC>with Bart PE, but UBCD is more robust.

I have a copy of UBCD4WIN already.

I also made a BART PE CD on this XP box.

I noticed that Bart PE is included in the UBCD4WIN software.

RC>Another thing to try is to download the latest Microsoft Malicious Software
RC>removal tool, put it on a CD and run it manually. I would suggest a USB stic
RC>but if he has some nasty infections, they often disable the USB ports..

Thanks.

RC>Option #2:

RC>Your brother is 70, it is his first computer, a good guess is he isnt very
RC>computer literate..

He isn't, but he loves to download Games as well as buying Games on CD.

RC>Just do a destructive factory restore, chances are he doesnt have any data o
RC>the laptop that he cannot afford to lose, if he does, booting into UBCD or
RC>BartPE, you could manually lift off what he doesnt want to lose.

RC>After restoring him, set him up and get him good security software, I wont m
RC>any recommendations, AV/FW software are like ice cream flavors, everyone has
RC>their favorite.

Isn't a destructive factory restore what my OD store would do to this
box?

My older W95 notebook was taken back to Circuit City Service and even
though they didn't have to do it they Restored my notebook to
"As Recieved from the factory".

All I took it in for was the Battery life wasn't satisfactory for me.

RC>Instruct him that security software is not like having a shield of
RC>invincibility, its like having a strong deadbolt lock on his door, he still
RC>to use it and use good judgement as to whom (or what) he lets in.

RC>You will have to do some hand holding, but I feel Option #2 is your best, mo
RC>thorough and least money and time consuming method.

I try to help him all I can.

RC>Last minute thoughts:

RC>Have you looked at system restore and what is the behavior of his system whe
RC>in Safe Mode?

I will have to try that Start  Run  procedure to run System Restore
because in both Regular Mode and Safe Mode when I try it using
Start  Program Files  Accessories  System Tools  System Restore
the Adobe Reader starts up with its Error Message of not being able to
read the file.   :-(

Wish Me Luck!


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