Text 16957, 239 rader
Skriven 2007-02-27 20:59:18 av Rich Gauszka (1:379/45)
Kommentar till text 16954 av Rich (1:379/45)
Ärende: Re: Adobe 8 Activation nightmare
=========================================
From: Rich Gauszka <gauszka@-nospam-hotmail.com>
I don't disagree. The notable constant though is that people are including DRM
in their complaints just because they can. If DRM was as beneficial for
consumers as the industry propagandists spout I highly doubt you'd see this
trend.
Rich wrote:
> It's not just DRM and this, it's DRM and anything people want to
> complain about that can be stretched to garner more support. Broadly I
> see it used for anything that restricts access, copying, or similar. I
> think people believe they will get more sympathy for their position from
> a certain audience if they apply the term DRM than if they are honest.
>
> Rich
>
>
> "Rich Gauszka" <gauszka@-nospam-hotmail.com
> <mailto:gauszka@-nospam-hotmail.com>> wrote in message
> news:45e4b899@w3.nls.net...
> I understand the point you are making. Unfortunately, like it or not,
> DRM and Activation are starting to be used interchangeably in everyday
> use ( as in the Infoworld Gripeline blog )
>
>
> Rich wrote:
> > This is neither a content nor a service which is one reason I
> > questioned the use of DRM. I think the new subject is appropriate.
> >
> > Rich
> >
> >
> > "Rich Gauszka" <gauszka@-nospam-hotmail.com
> <mailto:gauszka@-nospam-hotmail.com>
> > <mailto:gauszka@-nospam-hotmail.com>> wrote in message
> > news:45e4b05e$1@w3.nls.net...
> > It's an inane activation scheme. From Microsoft's own
> definition one
> > could make the case that Adobe's activation is a content
> owner setting
> > the business rules of a file ( a program in this case ). Most
> would use
> > 'activation' for clarity in this context - so Subject changed
> >
> > http://www.microsoft.com/security/glossary.mspx#d
> >
> > digital rights management (DRM)
> >
> > Any technology used to protect the interests of owners of
> content and
> > services (such as copyright owners). Typically, authorized
> > recipients or
> > users must acquire a license in order to consume the protected
> > material—files, music, movies—according to the rights or
> business rules
> > set by the content owner.
> >
> >
> > Rich wrote:
> > > What does this have to do with DRM? Or do you use DRM for
> > everything
> > > from actual DRM to encrypted email to password protected ZIP
> > files to
> > > SSL/TLS?
> > >
> > > Rich
> > >
> > >
> > > "Rich Gauszka" <gauszka@dontspamhotmail.com
> <mailto:gauszka@dontspamhotmail.com>
> > <mailto:gauszka@dontspamhotmail.com>
> > > <mailto:gauszka@dontspamhotmail.com>> wrote in message
> > > news:45e4792a$1@w3.nls.net...
> > > Adobe - If you use a disk defragger the activation doesn't
> > like it?
> > >
> > >
> >
> http://weblog.infoworld.com/gripeline/archives/2007/02/acrobat_activat.ht
ml
> > > when it comes to stupid IT designs as far as the
> activation
> > issues I
> > > encountered with Adobe. I upgraded from Acrobat 7.0 to
> 8.0,
> > because the
> > > demos and features looked great. After installing it,
> I didn't
> > > really use it
> > > for a few months. Then I went to use it and it said it
> was not
> > > activated."
> > >
> > >
> > > When the reader went to the menu, he was puzzled to
> see both the
> > > "Activate'
> > > and "Deactivate' buttons turned off. "Seems stupid --
> > shouldn't one
> > > always
> > > be highlighted?" the reader wondered. "After calling in,
> > Adobe told
> > > me to
> > > run the repair function. I did, and it worked for one day,
> > and then
> > > it was
> > > deactivated again and both buttons were off again. I
> called again
> > > and waited
> > > on hold forever to be told to uninstall and reinstall.
> So I
> > > uninstalled and
> > > it deactivated. I went to reinstall and it said I did
> not have an
> > > original
> > > product to upgrade from. Wow, like I'm supposed to
> keep all
> > > hundred-plus key
> > > codes I've ever had from Adobe. So after about 3 more
> people
> > and a
> > > lot more
> > > time on the phone I got around the installation and
> activated
> > again
> > > with a
> > > temp key. Then within hours it deactivated again."
> > >
> > >
> > > The reader then entered a support nightmare from which
> he is
> > yet to
> > > awaken.
> > > For weeks on end, tech after tech would tell him to
> run the
> > repair
> > > function
> > > and reinstall. When that wouldn't work, the techs
> would begin
> > > speculating as
> > > to what changes he should make to him computer to
> placate the
> > > activation
> > > gods. "Gee, the guy would say, why do you need to
> mirror your
> > hard
> > > drive?"
> > > the reader wrote. "Then they send me to another and
> the guy says,
> > > gee, if
> > > you upgrade or restore your drive, or change your
> > configuration, or
> > > backup
> > > to Ghost, or use a RAID array, or use a disk
> defragger, the
> > activation
> > > doesn't like it. Then they start asking why I need to
> do these
> > > things, which
> > > is none of their business."
> > >
> > >
> > > Some of the Adobe techs mentioned that what the reader
> really
> > needed
> > > to fix
> > > the activation problem was "Patch 2.70."
> Unfortunately, it seems
> > > Patch 2.70
> > > is not provided to just any old Acrobat customer, and the
> > reader had to
> > > supplicate his way up the support ladder to find
> someone who
> > could
> > > authorize
> > > sending it to him. "I finally get to the right guy and
> he asks me
> > > why I need
> > > it and why I can't stop mirroring and defragging and
> using Ghost.
> > > Finally he
> > > says he'll escalate the issue and I'll have an e-mail
> in 24
> > hours.
> > > Next day
> > > there's no e-mail so I call back. It was never
> escalated and
> > I have
> > > to start
> > > the process of filing to get the patch all over again."
> > >
> > >
> > > The reader is a stubborn man, though, and he
> eventually prevailed
> > > upon Adobe
> > > to send him Patch 2.70. It didn't help. Several more
> weeks of
> > > escalations to
> > > supervisors and higher levels of Adobe support have
> followed,
> > without
> > > success. Last week Adobe promised to send him a copy
> of Acrobat -
> > > presumably
> > > the corporate version - that would get around the problem.
> > But at last
> > > report it still hasn't shown, so the reader's copy of
> Acrobat
> > 8 remains
> > > deactivated.
> > >
> > >
> > > "The amount of time, support, and money that Adobe and
> I have
> > wasted
> > > on this
> > > is crazy," the reader wrote. "I understand protecting your
> > product, but
> > > these people have gone way overboard with this
> activation that's
> > > tied so
> > > closely to the hardware that you can't do anything
> that doesn't
> > > upset it.
> > > Many people back up, restore, defrag and mirror disks and
> > many more
> > > will do
> > > so as the prices come down. I think Adobe needs to
> clean some
> > > management
> > > house, toss out this stupid activation process, and
> get something
> > > that works
> > > instead of the runaround."
> > >
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