Text 16958, 151 rader
Skriven 2007-02-27 21:23:06 av Geo. (1:379/45)
  Kommentar till text 16947 av Rich (1:379/45)
Ärende: Re: Adobe 8 Activation  nightmare
=========================================
From: "Geo." <georger@nls.net>

So there is a difference tween software and a service?

Geo. (just want to get you on record saying this)

"Rich" <@> wrote in message news:45e4b5f7@w3.nls.net...
   This is neither a content nor a service which is one reason I questioned
the use of DRM.  I think the new subject is appropriate.

Rich

  "Rich Gauszka" <gauszka@-nospam-hotmail.com> wrote in message
news:45e4b05e$1@w3.nls.net...
  It's an inane activation scheme. From Microsoft's own definition one
  could make the case that Adobe's activation is a content owner setting
  the business rules of a file ( a program in this case ). Most would use
  'activation' for clarity in this context - so Subject changed

  http://www.microsoft.com/security/glossary.mspx#d

  digital rights management (DRM)

  Any technology used to protect the interests of owners of content and
  services (such as copyright owners). Typically, authorized recipients or
  users must acquire a license in order to consume the protected
  material—files, music, movies—according to the rights or business rules
  set by the content owner.


  Rich wrote:
  >    What does this have to do with DRM?  Or do you use DRM for everything
  > from actual DRM to encrypted email to password protected ZIP files to
  > SSL/TLS?
  >
  > Rich
  >
  >
  >     "Rich Gauszka" <gauszka@dontspamhotmail.com
  >     <mailto:gauszka@dontspamhotmail.com>> wrote in message
  >     news:45e4792a$1@w3.nls.net...
  >     Adobe - If you use a disk defragger the activation doesn't like it?
  >
  >
http://weblog.infoworld.com/gripeline/archives/2007/02/acrobat_activat.html
  >     when it comes to stupid IT designs as far as the activation issues I
  >     encountered with Adobe. I upgraded from Acrobat 7.0 to 8.0, because
the
  >     demos and features looked great. After installing it, I didn't
  >     really use it
  >     for a few months. Then I went to use it and it said it was not
  >     activated."
  >
  >
  >     When the reader went to the menu, he was puzzled to see both the
  >     "Activate'
  >     and "Deactivate' buttons turned off. "Seems stupid -- shouldn't one
  >     always
  >     be highlighted?" the reader wondered. "After calling in, Adobe told
  >     me to
  >     run the repair function. I did, and it worked for one day, and then
  >     it was
  >     deactivated again and both buttons were off again. I called again
  >     and waited
  >     on hold forever to be told to uninstall and reinstall. So I
  >     uninstalled and
  >     it deactivated. I went to reinstall and it said I did not have an
  >     original
  >     product to upgrade from. Wow, like I'm supposed to keep all
  >     hundred-plus key
  >     codes I've ever had from Adobe. So after about 3 more people and a
  >     lot more
  >     time on the phone I got around the installation and activated again
  >     with a
  >     temp key. Then within hours it deactivated again."
  >
  >
  >     The reader then entered a support nightmare from which he is yet to
  >     awaken.
  >     For weeks on end, tech after tech would tell him to run the repair
  >     function
  >     and reinstall. When that wouldn't work, the techs would begin
  >     speculating as
  >     to what changes he should make to him computer to placate the
  >     activation
  >     gods. "Gee, the guy would say, why do you need to mirror your hard
  >     drive?"
  >     the reader wrote. "Then they send me to another and the guy says,
  >     gee, if
  >     you upgrade or restore your drive, or change your configuration, or
  >     backup
  >     to Ghost, or use a RAID array, or use a disk defragger, the
activation
  >     doesn't like it. Then they start asking why I need to do these
  >     things, which
  >     is none of their business."
  >
  >
  >     Some of the Adobe techs mentioned that what the reader really needed
  >     to fix
  >     the activation problem was "Patch 2.70." Unfortunately, it seems
  >     Patch 2.70
  >     is not provided to just any old Acrobat customer, and the reader had
to
  >     supplicate his way up the support ladder to find someone who could
  >     authorize
  >     sending it to him. "I finally get to the right guy and he asks me
  >     why I need
  >     it and why I can't stop mirroring and defragging and using Ghost.
  >     Finally he
  >     says he'll escalate the issue and I'll have an e-mail in 24 hours.
  >     Next day
  >     there's no e-mail so I call back. It was never escalated and I have
  >     to start
  >     the process of filing to get the patch all over again."
  >
  >
  >     The reader is a stubborn man, though, and he eventually prevailed
  >     upon Adobe
  >     to send him Patch 2.70. It didn't help. Several more weeks of
  >     escalations to
  >     supervisors and higher levels of Adobe support have followed,
without
  >     success. Last week Adobe promised to send him a copy of Acrobat -
  >     presumably
  >     the corporate version - that would get around the problem. But at
last
  >     report it still hasn't shown, so the reader's copy of Acrobat 8
remains
  >     deactivated.
  >
  >
  >     "The amount of time, support, and money that Adobe and I have wasted
  >     on this
  >     is crazy," the reader wrote. "I understand protecting your product,
but
  >     these people have gone way overboard with this activation that's
  >     tied so
  >     closely to the hardware that you can't do anything that doesn't
  >     upset it.
  >     Many people back up, restore, defrag and mirror disks and many more
  >     will do
  >     so as the prices come down. I think Adobe needs to clean some
  >     management
  >     house, toss out this stupid activation process, and get something
  >     that works
  >     instead of the runaround."
  >

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